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Saturday, June 19, 2021

Ambulance service, nationwide system failure for emergency medical services

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For several hours on Saturday, paramedics had problems with the system through which they communicate with dispatchers. – Dispatchers had to write everything in paper documentation, and then it was transferred to emergency medical teams by phone – explained Jakub Wakuluk, head of the medical dispatching room in Poznań. He assured that this did not affect the speed of providing help.

On Saturday afternoon, paramedics across the country struggled with problems caused by a system failure that allows dispatchers to direct individual teams to help.


“The dispatchers were a bit blind, they didn’t see their teams”

Jakub Wakuluk, head of the medical dispatching room in Poznań, explained in an interview with TVN24 that it is “a system on which medical emergency services work throughout Poland”. – Before 2 p.m. it ceased to be stable, at 2 p.m. there was a nationwide failure – he added.

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He explained that “there was a problem with the map module that was turning off, crashing”. – The biggest problem was the transition to offline systems. Dispatchers had to write everything on paper, and then it was communicated to emergency medical teams by phone or radio, Wakuluk described.

He admitted that “the dispatchers were a bit blind, they didn’t see their teams where they were.” – All calls were answered on a regular basis, but the time was extended, not all stations were working properly – noted the manager of the dispatch office.

“It is a pain but there are no delays.”

Wakuluk found the system problems “bothersome and troublesome”. – But somehow it does not significantly extend the time of processing our applications, launching the entire system of the team’s departure. In fact, it’s one call to the band: “Get going and we’ll give you the entire visit in the meantime.” There are no delays, the society is not able to feel that something is not working for us – he assured.

At around 8pm on Saturday, he informed that “the system is now starting to work properly”. – The failure is not officially finished yet, but it is definitely better than it was in the afternoon – he said.

The worst situation in Warsaw

According to the information collected by TVN24 reporter Małgorzata Mielcarek, the severity of the failure had a different scale in different centers. The worst situation was supposed to be in Warsaw, where the ambulance receives over 600 reports during the day.

The reporter, citing the spokesman of the Warsaw ambulance service, said that all reports were accepted, but according to the information gathered on a regular basis, some of these reports “disappeared”.

It is not known what scale of the reports was concerned and whether it could have happened that some of the people who sent the report did not receive help. The spokesman assured that it was verified.

Main photo source: Shutterstock

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